ITIL Foundation
1 week
35 Enrolled Students
| Start Date | Timings | Days | Duration | Fee |
|---|---|---|---|---|
| 2020-10-31 | 7:00 pm to 09:00 PM | Weekend | 2 Month | $350 |
Course Description
ITIL Foundation
[Download course outline]ITIL 4 Course Description
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4..
Course Curriculum
Introduction to ITIL
Key Concepts of ITIL
The Four Dimensions of Service Management
The ITIL Service Value System
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Governance
The Service Value Chain
Continual Improvement
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management
General Management Practices
Service Management Practices
Technical Management Practices
