ISO/IEC 20000 Foundation

1 week

40 Enrolled Students

Start Date Timings Days Duration Fee
2020-10-29 7:00 PM to 9:00 PM Weekend 2 Month $350

ISO/IEC 20000 Foundation

[Download course outline]

Course Description

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Course Curriculum

Lecture sessions are illustrated with practical questions and examples

Practical exercises include examples and discussions

Practice tests are similar to the Certification Exam

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