ISO/IEC 2000 Lead Implementer

1 week

45 Enrolled Students

Start Date Timings Days Duration Fee
2020-10-30 7:00 pm to 09:00 PM Weekend 2 Month $250

Course Description

[Download course outline]

ISO/IEC 2000 Lead Implementer Course Description

ISO/IEC 2000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

Course Description

This training is based on both theory and best practices used in the implementation of an ITSMS

Lecture sessions are illustrated with examples based on case studies

Practical exercises are based on a case study which includes role playing and discussions

Practice tests are similar to the Certification Exam

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