ITIL® 4 Managing Professional Transition Module
1 week
40 Enrolled Students
| Start Date | Timings | Days | Duration | Fee |
|---|---|---|---|---|
| 2020-10-28 | 5:00 pm to 07:00 PM | Weekend | 2 Month | $350 |
Course Description
[Download course outline]ITIL® 4 Managing Professional Transition Module Course Description
The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.
Course Curriculum
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
Know how to create, deliver and support services
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to shape demand and define service offerings
Know how to realise and validate service value
Understand the scope and activities relevant to Direct and plan
Understand the role of GRC and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
